What is CFMP
CFMP is an AI-powered platform for the industry's fastest and most efficient customer feedback management.
CFMP addresses the growing cross-industry demand for human-like, conversational processing of end-user feedback to improve products and increase customer satisfaction KPIs.
CFMP is an AI/ML-powered, scalable, multi-container web application that can be accessed via any modern web browser. It is designed for use by service/support center agents in enterprises. As a “Smart Digital Buddy” for service employees, CFMP aims to fully automate inefficient manual activities.
CFMP is distinguished by its innovative design, superior data quality, and exceptional speed.
CFMP functionality overview
CFMP collects, categorizes and processes feedback from sources such as app stores, web stores, review sites, social media and email. Without losing quality, the unique AutoPlay mode reduces review processing times from minutes to seconds or clicks. CFMP offers:
• Multi-source customer feedback integration
• AI / ML feedback classification
• AI / ML business categorization
• Configurable reply-templates and automatic replies
• AutoPlay mode for the fastest possible processing
• Intuitive and ergonomically optimized GUI
• Fast (Zero) onboarding
• On-premises installation (private cloud)
• Customization and legacy data migration as required
How enterprises benefit
CFMP is a comprehensive, multi-layered and highly functional solution that is both configurable and scalable, providing an exceptionally optimized workflow for service agents. This makes CFMP an irreplaceable tool for companies that want to significantly improve their customer satisfaction indicators and optimize the products and services they offer on the market.
Important CFMP key features include:
• Up to 80% resource savings
• Fast, humanized customer interaction
• Increased customer satisfaction KPIs
• Direct customer input to improve products and services
• Valuable data is stored on company premises
• Flexibility to add additional feedback source
• Share feedback insights across departments
• Automation of reporting and visualization